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 Privacy Policy 

Last updated: April 6, 2026

 

Prep Xpress LLC (“Prep Xpress,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, and related services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit an intake form, communicate with us, or use our services.

Interpretation and Definitions

Interpretation

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

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For the purposes of this Privacy Policy:

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  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Prep Xpress LLC, 4353 Main Street.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: California, United States

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Prep Xpress, accessible from www.prepxpressrv.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

1. Who We Are

 

Prep Xpress LLC

4353 Main Street

Riverside, CA 92501

Phone: (951) 788-1200

Email: prepxpress.processcenter@gmail.com

Website: www.prepxpressrv.com

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2. Information We Collect

 

We may collect the following categories of personal information:

 

  • Full name

  • Phone number

  • Email address

  • Mailing or physical address

  • Information you provide about your legal issue or reason for seeking services

  • Information about how you heard about us

  • Communications you send to us by email, form submission, phone, or text message

  • Technical and usage information, such as IP address, browser type, device information, pages visited, and similar analytics data

 

If you submit information through our online intake form, we may collect the specific fields shown in that form, including name, phone number, email address, address, a brief description of your legal issue, and referral/source information. 

 

 

3. How We Collect Information

 

We collect information:

 

  • Directly from you when you complete an intake form, contact form, QR-code form, phone call, email, or text message

  • Automatically through cookies, analytics tools, and similar technologies when you use our website

  • From service providers that help us operate our website, intake forms, communications, and business systems

 

 

4. How We Use Your Information

 

We may use your information to:

 

  • Respond to your inquiries

  • Review and process intake submissions

  • Communicate with you about requested services

  • Send appointment reminders, intake confirmations, service updates, and follow-up messages

  • Maintain business records

  • Improve our website, forms, and customer experience

  • Protect our business, users, and systems

  • Comply with legal obligations

 

We may also use your information for internal administrative, recordkeeping, and service-management purposes.

 

 

5. SMS/Text Messaging

 

If you voluntarily opt in to receive text messages from Prep Xpress, we may send you text messages related to your inquiry, intake, appointments, requested services, service updates, and follow-up communications.

 

These messages may include, for example:

 

  • Intake confirmation messages

  • Appointment reminders

  • Requests for follow-up

  • Status updates related to requested services

  • Responses to your questions

 

Message frequency varies.

Message and data rates may apply.

You can opt out at any time by replying STOP.

For help, reply HELP or contact us at (951) 788-1200 or prepxpress.processcenter@gmail.com.

 

Consent to receive SMS messages is not a condition of purchase.

 

We do not sell or rent your phone number. SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for their own marketing purposes.

 

We may use service providers that assist us in delivering text messages, maintaining messaging records, or supporting our communications systems, but they may only use the information as necessary to provide services on our behalf.

 

 

6. Opt-In Methods for SMS

 

You may opt in to receive SMS messages from Prep Xpress by:

 

  • Submitting a website intake form

  • Submitting a QR-code intake form

  • Signing a paper intake form

  • Providing consent through another clearly disclosed method

 

Where SMS consent is collected through a form, the consent box should be optional and clearly presented. ClickSend’s guidance says users must actively tick an unchecked checkbox to demonstrate consent. 

 

 

7. Disclosure of Information

 

We may share your information:

 

  • With service providers who help us operate our website, forms, intake systems, communications, analytics, or recordkeeping

  • With legal, regulatory, or governmental authorities when required by law

  • In connection with a merger, acquisition, sale, or transfer of assets

  • With your consent or at your direction

 

We do not sell your personal information to third parties.

 

 

8. Cookies and Tracking Technologies

 

We may use cookies, pixels, analytics tools, and similar technologies to:

 

  • Operate and secure our website

  • Understand how users interact with our site

  • Improve website performance and usability

  • Remember user preferences where applicable

 

You may be able to adjust your browser settings to refuse some cookies, but doing so may affect website functionality.

 

 

9. Data Retention

 

We retain personal information only for as long as reasonably necessary for business, legal, compliance, operational, or recordkeeping purposes, or as otherwise required by law.

 

SMS and communication records may be retained for customer-service, compliance, dispute-resolution, and business-record purposes.

 

 

10. Data Security

 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

 

 

11. Children’s Privacy

 

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website without appropriate authorization where required.

 

 

12. Your Rights

 

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information, subject to applicable law.

 

California residents may have additional rights under California law.

 

To make a privacy-related request, contact us at:

 

prepxpress.processcenter@gmail.com

(951) 788-1200

 

 

13. Third-Party Links and Services

 

Our website or forms may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

 

 

14. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and revise the “Last updated” date above.

 

 

15. Contact Us

 

If you have questions about this Privacy Policy or our privacy practices, contact us at:

 

Prep Xpress LLC

4353 Main Street

Riverside, CA 92501

Phone: (951) 788-1200

Email: prepxpress.processcenter@gmail.com
Help Email: support@prepxpressrv.com

Website: www.prepxpressrv.com

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